Return & Refund Policy

If at any time you are not 100% satisfied with the quality of your purchase, we want to know. Your feedback enables us to continually improve our premium product line and provide you with the most effective products to meet your individual needs.

You may return any new or unused ADO Bands physical product(s) that have been purchased within 30 days of purchase for a full refund or exchange, minus the shipping and handling charges. Physical products should show no sign of usage, wear and tear, and must be returned in its original packaging.  

Digital products are not eligible for return or refund.

Bundled products (physical products + digital products) are eligible for return or exchange for the physical product only.  The amount of the return will be the total purchase price minus the listed sale price of the digital product.  If the digital product is not listed as an individual item, the price shall be determined by a comparable digital product listing.

Returns must have a Return Merchandise Authorization (RMA) number and original ADO Bands invoice receipt or online packing slip. Refunds will be made in the form of original payment. Refunds may take up to 7 days once the returned product has been received.  For assistance and to receive an (RMA) please contact our customer service department.

Contact Customer Service by email:

To Properly Return Your Order:

  1. Contact ADO Bands Customer Service Department to receive a Return Merchandise Authorization number and return instructions.
  2. Repackage merchandise securely in its original container, if available, with the receipt or packing slip. Write the RMA number on the receipt or slip and place inside the shipping package.
  3. Write the RMA number on the outside of the box/envelope used to ship the product back.
  4. Address Return Package:

ADO Bands
ATTN Returns
191 Vine St
Unit 222
Columbus, Ohio 43215

  1. Ship the package back to ADO Bands via your preferred carrier.

Rules & Restrictions for Returns

Returns of any ADO Bands product requires a Return Merchandise Authorization (RMA) number provided by ADO Bands Customer Service Department.  Any package that is sent back to ADO Bands without an RMA will be considered an unauthorized return and may be refused at the cost of the sender.  All return shipments must be prepaid and shipped via the carrier of your choice.  We encourage our customers to obtain a tracking number from their carrier to track the shipment. ADO Bands is not responsible for items that do not return to our warehouse. Shipping and handling charges on all orders are non-refundable. ADO Bands reserves the right to refuse a refund request if it does not comply with this policy. ADO Bands will not accept CODs or third-party billing for returned merchandise. All COD packages will be refused.

Refused Shipments

A refused shipment occurs when a customer refuses to accept the package during a delivery attempt. Customers who refuse delivery in place of contacting ADO Bands Customer Service Department for a return will be charged a fee to cover return shipping and labor charges. This cost will be passed along to the customer in the form of a deduction from the total credit due to the customer. In addition, refused shipments may be considered an unauthorized return and maybe refused a refund request. No refused shipments packages will be refunded until the original package arrives back to our warehouse from the postal carrier which can take up to one month for domestic shipping.  The amount of time can take up to 6 months for international shipping.

Damaged or Defective Items

In the event a product is damaged or defective upon delivery, please contact us and we will cover all costs including shipping to replace your product.

Order Cancellations

Items may not be canceled once an order has been shipped. After you receive your order, simply follow our return instructions to obtain an RMA by emailing customer service